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FAQ’S

GUT ZU WISSEN

Unsere FAQ´S

Wann kann ich einchecken, gibt es einen Föhn, kann ich direkt beim Hotel parken, was mache ich, wenn sich meine Anreise verspätet. Fragen gibt es viele. Auf dieser Seite beantworten wir Ihnen kurz und knapp die wichtigsten.

FRAGEN ZUM HOTEL UND ZUR AUSSTATTUNG

When are the arrival and departure times at the hotel?

The rooms and suites are ready for occupancy from 3 pm on the day of arrival. On the day of departure we ask you to vacate your room by 11 am.

Early check-in or late check-out are possible depending on availability.

When is the reception desk staffed?

Reception is open daily from 06:00 to 22:00.

Are there parking spaces at the hotel?

Yes, you can park your car directly at the hotel free of charge. If there is no free parking space, please contact us.

There are more spaces available just a few meters from the hotel. We will be happy to show you the way.

Are there charging stations for electric cars?

Yes, there are 2 charging stations for electric cars in the hotel parking lot.

What are the opening hours?

Our house is open from 06.00 am.

 

Breakfast:
MO – FR: 07.00-10.00 a.m.

SA | SO & public holidays: 08.00-11.00 a.m.

EMICH’S Bar and dining room

DI-SA 18.00 – 20.30 open
SO | MO day off

Are there smoking and non-smoking rooms at EMICH'S Hotel?

All our rooms and suites are non-smoking. For your health and fresh, fragrant rooms.

You can smoke on the balcony or on the terrace.

Is there allergy bedding, additional blankets and pillows?

Yes, they are available in the house and can be requested.

How often are towels and bed linen changed?

The bed linen is changed every 3 days. Guests can decide for themselves when towels should be changed. All he has to do is place them on the floor.

Is there room keeping?

We clean your room or suite every day. If you want to sleep in or not be disturbed, simply lock the door from the inside by pressing the button on the locking cylinder. A red light can then be seen from the outside.

If you choose not to use our room keeping on one day, you will receive a small gift from us as a thank you.

Is there an ironing service at the hotel?

Yes, it is possible to obtain an iron and ironing board at reception.

Are hygiene articles available in the hotel?

Shampoo, soap and shower gel are available in your room. Hygiene articles such as cotton buds or pads, disposable razors or toothbrushes, body lotion and feminine hygiene kits are available on request at reception.

Is there wifi in the hotel?

Yes, our WiFi is available to you free of charge throughout the house.

Is there a safe or other secure storage facilities in the hotel?

There is a safe in each of our rooms.

At what times is breakfast offered?

The rich breakfast buffet is served Monday to Friday from 7 to 10 am and Saturday and Sunday from 8 to 11 am in our breakfast room in the main building.

Do I have to have breakfast at the hotel if breakfast is included in the price?

If you have already booked breakfast when making your reservation, it is no longer possible to cancel it.

Is there a restaurant in the house?

Within walking distance of the hotel, you can indulge yourself, whether in the restaurant or in the beer garden, the Stangs team will serve you all kinds of delicacies from regional and Mediterranean cuisine.

Are pets allowed in the hotel?

Pets are only allowed in certain rooms on prior request.

FRAGEN RUND UM IHRE BUCHUNG

Are the prices per person or per room?

The prices shown are per night and room or suite. All rooms can also be booked for single use. The prices for this are also shown. A separately listed breakfast price is of course always per person and per night.

What payment options do I have?

Pay conveniently in advance by KLARNA SofortÜberweisung, PayPal or credit card.

Which credit cards are accepted?

We accept the following cards:

  • EC-Card
  • Visa
  • Mastercard/Eurocard

I am traveling on business. Can my company cover the accommodation costs?

Yes, the accommodation costs can be covered by the company with the help of a cost transfer in connection with a valid company credit card or a timely advance bank transfer. You can conveniently download the form for the assumption of costs here. Download PDF

Are rebooking fees charged?

Rebookings can only be processed in writing by our reception staff. To do this, please send an e-mail to info@emichs.com.

Rebooking is possible within the free cancellation period at no extra cost.

Fees may be charged for rebooking outside of the free cancellation period.

Should there be a change in the number of persons within a booked room category after the free cancellation period has expired, a surcharge of 20 euros excluding breakfast for the 2nd person in the room must be paid.

These rules do not apply if the room category is changed, e.g. from a double room to a junior suite.

What is a long stay offer?

For guests who are planning a longer stay with us, we have a special offer at very special conditions.

Are there any early booking offers?

Would you like to book early and sit back, relax and look forward to your vacation today? This should be rewarded. With great discounts on the room rate. The earlier you book, the greater the discount.
Cancellations are not possible for early booking offers.

Are the room rates shown guaranteed?

Yes, the room rates shown are guaranteed. The room rate is only reduced in your favor during promotions such as early booking discounts or long stay stays.

What does "guaranteed booking" mean?

By entering your credit card number and paying via PayPal or Sofortüberweisung, your booking is guaranteed and we will keep the room(s) available for you for the whole night. Cancellation of the reservation free of charge is possible in special cases until 6 pm on the day of arrival. In the event of a later cancellation or no-show, 80% of the total amount will be charged.

What is a standard booking?

The room or suite will be kept free until 6 pm on the day of arrival. After 6 p.m. the reservation is automatically canceled free of charge. There is then no longer any entitlement to the room(s).

Services were incorrectly stated on my invoice. What can I do?

If you are of the opinion that services have been charged incorrectly or your credit card has been charged incorrectly, you are welcome to contact our reception team. By e-mail info@emichs.com or by telephone on +49 9373 2058028.
We will be happy to help you with the clarification. For this we need:

  • Invoice number
  • Amount billed
  • Exact booking text on the credit card statement
  • Date
  • Additional information on which service was calculated incorrectly